Craig Shelly's Industry-Leading Lifetime Warranty

Peace Of Mind & Swiss Craftsmanship, Guaranteed

You can be 100% confident in any purchase with Craig Shelly.

If something happens to your watch or jewelry, we will replace it under virtually any circumstances for the lifetime of the piece. And if the product is discontinued, we send you one of equal or even greater value. We haven’t seen a competitor come anywhere close to matching our warranty.

Shopping with Craig Shelly means peace of mind in the unfortunate event of:

  • Factory defects
  • Mechanical breakdown
  • Accidental Damage
  • Accidental Loss
  • Theft

How To File A Warranty Claim:

  1. Be sure to Register your watch or jewelry online at our website when you purchase
  2. In the event it gets damaged, file a claim on our website and upload pics
  3. In the event it is lost or stolen, please file a police report and fill out the claims form on our website
  4. Pay the deductible (20% of purchase price)
  5. Your claim will be processed in 5 business days and we will ship you a new piece

This is our way of saying thank you for helping others and that you can count on us to protect your investment for a lifetime.


"* Subject to a small deductible and processing fee. Shipping and insurance will he added once replacement order is processed"

*excludes custom made jewelry and watches